Shipping & Delivery
From our lab to yours.
We work to get every Hartwell order processed, carefully packed, and on its way as quickly as possible. Find information about processing, delivery, tracking, and what to expect after placing your order below.
01 — Order Processing
When will my order ship?
Most orders are prepared and dispatched within [1–2 business days] after payment is successfully processed.
Orders placed after our daily cutoff, on weekends, or on holidays will begin processing on the following business day.
During product launches, promotions, or periods of unusually high demand, processing may take slightly longer.
02 — Shipping Options
Choose the delivery option that works for you.
Available shipping methods and their estimated delivery times are displayed during checkout based on your destination.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | [X–X business days] |
| Expedited Shipping | [X–X business days] |
| Priority / Express | [X–X business days] |
Delivery estimates begin after your order has been processed and shipped.
03 — Shipping Rates
Straightforward shipping.
Shipping costs are calculated during checkout based on your location, order size, and selected shipping method.
Free shipping is available on qualifying orders over [$XXX].
Any free-shipping threshold should be calculated using the order subtotal after discounts and before applicable taxes.
04 — Order Tracking
Follow your order every step of the way.
Once your order ships, we’ll send a shipping confirmation to the email address associated with your order.
Your confirmation will include your carrier and tracking information so you can follow the shipment through delivery.
Please allow up to 24 hours for newly issued tracking information to become active.
05 — Where We Ship
Where does Hartwell deliver?
Hartwell currently ships to [United States / approved destinations].
Shipping availability may vary depending on destination, carrier restrictions, and applicable regulations.
Customers are responsible for ensuring that products ordered from Hartwell may legally be purchased, possessed, and received in their jurisdiction.
06 — Packaging
Designed to arrive protected.
Every Hartwell shipment is carefully packaged to protect the integrity of its contents throughout fulfillment and transportation.
We continually evaluate our packaging to reduce unnecessary materials while maintaining appropriate product protection.
This also connects beautifully to the Sustainability page we just designed.
07 — Temperature During Transit
What about temperature exposure during shipping?
Products are packaged for normal transit conditions. Any product-specific storage recommendations apply after delivery unless otherwise indicated on the individual product page or packaging.
If a product requires special shipping or handling, those requirements will be clearly identified before purchase.
I’d be particularly careful with this section — don’t promise cold-chain shipping or stability under specific temperatures unless Hartwell can substantiate it.
08 — Delays
Sometimes shipments take an unexpected detour.
Carrier delays caused by weather, service disruptions, holidays, or other circumstances outside Hartwell’s control can occasionally affect estimated delivery dates.
If your tracking has not updated for an extended period, contact us and we’ll help determine the next step.
09 — Incorrect Shipping Information
Double-check before you order.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact Hartwell as soon as possible. We’ll make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipped.
10 — Lost or Missing Packages
Can’t find your delivery?
If tracking indicates your package was delivered but you cannot locate it, first check around the delivery location and with other members of your household or building.
If the shipment remains missing, contact the carrier and Hartwell Support with your order number and tracking information.
We’ll review the shipment and help determine the appropriate next step.
11 — Damaged Shipments
Something arrived damaged? We’ll take a look.
If your order arrives damaged, contact Hartwell Support within [X days] of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the shipping package
- Photos of the affected product(s)
Keep all original packaging until your request has been reviewed.
12 — Need Help?
Still have a shipping question?
Our team is here to help with tracking, delivery issues, damaged shipments, and questions about an existing order.
CONTACT HARTWELL →