Terms and Conditions
Clear terms. No surprises.
These Terms & Conditions govern your access to HartwellScience.com, your use of our website, and purchases made through Hartwell. Please review them carefully before using the site or placing an order.
Last updated: September 2026
01 — Acceptance of Terms
What am I agreeing to?
By accessing HartwellScience.com, creating an account, or purchasing products from Hartwell, you agree to these Terms & Conditions and any policies referenced within them.
If you do not agree with these terms, please do not use the website or purchase products through Hartwell.
We may update these terms periodically to reflect changes to our services, operations, or legal requirements.
02 — Research Use Only
What are Hartwell compounds intended for?
Hartwell compounds are offered exclusively for laboratory, analytical, and research purposes.
Products labeled Research Use Only are not intended for human or veterinary consumption, therapeutic use, diagnosis, treatment, prevention, or mitigation of disease.
By purchasing these products, you acknowledge their stated research purpose and agree to handle and use them accordingly.
03 — Customer Responsibilities
Who can purchase Hartwell products?
Customers are responsible for ensuring that they are legally permitted to purchase, possess, receive, and use the products ordered from Hartwell within their jurisdiction.
You are also responsible for understanding the appropriate handling, storage, and research practices associated with the compounds you purchase.
Hartwell reserves the right to refuse or cancel an order when we reasonably believe an order violates these Terms, applicable law, or our purchasing requirements.
04 — Product Information
How should product information be interpreted?
We work to ensure that product names, specifications, quantities, images, descriptions, and other information presented on HartwellScience.com are accurate and current.
However, website content may occasionally contain errors or require updates. Product appearance, packaging, labeling, or other non-material details may also change over time.
Hartwell reserves the right to correct errors, update product information, or discontinue products without prior notice.
05 — Research & Educational Content
Is information on HartwellScience.com medical advice?
No.
Articles, compound guides, research summaries, references, and other educational materials published by Hartwell are provided for general informational and research purposes.
Nothing on HartwellScience.com should be interpreted as medical advice, a diagnosis, a treatment recommendation, or instructions for human use.
Research content should not replace consultation with an appropriately qualified professional where professional advice is required.
06 — Quality, Testing & Certificates of Analysis
What does Hartwell testing documentation represent?
Hartwell may provide Certificates of Analysis, batch information, laboratory results, and other quality documentation for certain products.
These documents relate to the specific samples, batches, testing methods, and results identified within the applicable documentation.
A Certificate of Analysis should be interpreted according to the information and limitations contained within that certificate and should not be considered a guarantee of outcomes beyond the scope of the testing performed.
07 — Accounts
What am I responsible for when creating an account?
You agree to provide accurate and current information when creating or maintaining a Hartwell account.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
If you believe your account has been accessed without authorization, contact Hartwell Support as soon as possible.
Hartwell may suspend or terminate accounts associated with fraudulent activity, misuse of the website, or violations of these Terms.
08 — Orders
When is my order accepted?
Submitting an order and receiving an automated order confirmation does not necessarily constitute final acceptance of that order.
Orders may be subject to payment verification, product availability, purchasing requirements, fraud screening, and other fulfillment checks.
Hartwell reserves the right to limit quantities or decline or cancel an order when reasonably necessary. If payment has already been collected for an order we cancel, the applicable amount will be refunded.
09 — Pricing & Payment
How are prices and payments handled?
Prices are displayed in the currency indicated on HartwellScience.com and may change without prior notice.
Applicable taxes, shipping charges, discounts, and other fees will be displayed during checkout where required.
Payment must be successfully authorized before an order can be fulfilled.
If a pricing or product-information error is discovered after an order is submitted, Hartwell may contact you to resolve the issue or cancel and refund the affected order.
10 — Promotions & Discount Codes
How do Hartwell promotions work?
Promotional offers, discount codes, sales, and other special pricing may be subject to additional terms, eligibility requirements, expiration dates, or product exclusions.
Unless otherwise stated, promotional offers cannot be combined.
Hartwell reserves the right to modify or end a promotion in accordance with its stated terms and to reject promotional use involving fraud, abuse, or technical errors.
11 — Shipping & Delivery
What happens after my order is placed?
Processing times, available shipping methods, tracking information, delivery estimates, and other fulfillment details are outlined in our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly stated otherwise. Carrier delays, weather, holidays, service interruptions, and other circumstances outside Hartwell’s reasonable control may affect delivery.
Customers are responsible for providing complete and accurate shipping information when placing an order.
VIEW SHIPPING & DELIVERY →
12 — Returns, Refunds & Exchanges
What if there is a problem with my order?
Eligibility for returns, refunds, replacements, exchanges, damaged-product claims, and order cancellations is governed by our Returns & Exchanges Policy.
Certain research products may not be eligible for return once delivered, opened, unsealed, or otherwise removed from conditions where their handling and integrity can be verified.
VIEW RETURNS & EXCHANGES →
13 — Storage & Handling
What happens after products are delivered?
Customers are responsible for following any storage and handling information provided with a product or displayed on the applicable product page.
Product integrity may be affected by improper storage, handling, contamination, or environmental exposure after delivery.
Hartwell cannot verify or control the conditions under which a product is stored or handled once it has been successfully delivered to the customer.
14 — Intellectual Property
Who owns the content on HartwellScience.com?
Unless otherwise indicated, HartwellScience.com and its original content—including the Hartwell name, logos, trademarks, graphics, product photography, website design, written content, and other materials—are owned by or licensed to Hartwell and are protected by applicable intellectual-property laws.
You may use the website for personal and legitimate business or research purchasing purposes.
Hartwell content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without authorization except where permitted by law.
15 — Acceptable Use
What activities are prohibited?
You may not use HartwellScience.com to engage in unlawful or fraudulent activity, interfere with the operation or security of the website, attempt to gain unauthorized access to systems or accounts, transmit malicious software, impersonate another person, or violate the rights of Hartwell or third parties.
Automated scraping, extraction, or other excessive automated access may also be restricted where it interferes with the website or violates applicable law.
Hartwell may restrict access when necessary to protect the website, our customers, or our operations.
16 — Third-Party Services & Links
What about services Hartwell doesn’t operate?
HartwellScience.com may interact with third-party services including payment processors, shipping carriers, analytics providers, and other technology platforms.
The website may also contain links to websites operated independently from Hartwell.
Third-party services are subject to their own terms and policies, and Hartwell does not control their independent websites, systems, content, or privacy practices.
17 — Website Availability
Will HartwellScience.com always be available?
We work to maintain reliable access to HartwellScience.com but cannot guarantee that the website will always operate without interruption, delay, or error.
We may temporarily restrict access to portions of the website for maintenance, security, upgrades, or operational reasons.
Features, content, and functionality may also be modified or discontinued as the website evolves.
18 — Disclaimer of Warranties
What warranties apply to the website?
To the fullest extent permitted by applicable law, HartwellScience.com and its website content are provided on an “as is” and “as available” basis except where an express warranty is specifically provided.
Hartwell does not warrant that the website will be uninterrupted, completely error-free, or free from every harmful component.
Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded under applicable law.
[LEGAL REVIEW: This section should be reviewed for the jurisdictions in which Hartwell sells.]
19 — Limitation of Liability
Are there limits on Hartwell’s liability?
To the fullest extent permitted by applicable law, Hartwell and its applicable owners, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products where such limitations are legally permitted.
Any limitations contained in these Terms are subject to rights and remedies that cannot legally be waived or restricted.
[LEGAL REVIEW: Final liability limits and any monetary cap should be drafted around Hartwell’s actual legal entity, jurisdiction, and insurance structure.]
20 — Indemnification
What happens if these Terms are violated?
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims, or reasonable costs arising from your unlawful use of HartwellScience.com, violation of these Terms, or infringement of another party’s rights.
This provision does not apply where prohibited or restricted by applicable law.
[LEGAL REVIEW: Counsel should finalize the scope of this provision.]
21 — Governing Law & Disputes
Which laws govern these Terms?
These Terms and any dispute relating to HartwellScience.com or purchases made through Hartwell will be governed and resolved according to the laws and dispute-resolution procedures applicable to Hartwell’s legal entity.
[LEGAL REVIEW: INSERT GOVERNING STATE/PROVINCE + COUNTRY, VENUE AND DISPUTE PROCESS.]
I would not copy an arbitration clause or class-action waiver from another ecommerce site here. Those provisions need to match where Hartwell is incorporated, where it operates, and where it sells.
22 — Changes to These Terms
Can these Terms change?
Yes. Hartwell may revise these Terms periodically to reflect changes to our website, products, policies, operations, or legal obligations.
When material changes are made, the updated Terms will be published on this page with a revised Last Updated date.
Your continued use of HartwellScience.com after updated Terms become effective is subject to applicable law.
23 — Severability
What if one part of these Terms is unenforceable?
If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue in effect to the extent legally permitted.
24 — Entire Agreement
What documents make up my agreement with Hartwell?
These Terms & Conditions, together with policies expressly incorporated or referenced within them—including our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy—constitute the applicable agreement regarding your use of HartwellScience.com and purchases made through the website, subject to any additional terms presented for a particular service or promotion.
25 — Contact Hartwell
Questions about these Terms?
If you have questions regarding these Terms & Conditions, an order, or the use of HartwellScience.com, please contact us.
Hartwell [LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[CITY, STATE/PROVINCE, POSTAL CODE]
[COUNTRY]
[SUPPORT/LEGAL EMAIL]
CONTACT HARTWELL →